Pause retries
Check TXID, network and confirmations before trying again.
Troubleshooting guide
Check TXID, network and confirmations, network and confirmation status before support.
Check TXID, network and confirmations before trying again.
Keep payment ID, receipt, screenshots and timing together.
Use official support with a short, clear timeline.
Step-by-step
Repeated attempts can create more pending holds.
Look at card, KYC, balance, merchant and transaction status.
Save TXID, payment ID, merchant receipt and screenshots.
Some transactions need settlement or reversal time.
Use official support with a concise timeline.
Troubleshooting guide
Start with TXID, network, confirmations and support ticket on the live screen in your account. Status, holds and support proof matter more than repeated retries.
This keeps the decision practical for India users. Pause, collect IDs and explain the timeline clearly if support is needed.
Troubleshooting guide
This issue can come from account status, merchant response, pending hold or missing proof, so keep TXID, network, confirmations and support ticket separate before retrying.
Stop repeat attempts until the exact app status, receipt and support record are clear.
Troubleshooting guide
Deposit not received is a timing and proof problem. Collect TXID, chain, amount, sending wallet or exchange withdrawal record, confirmation count and the receiving address shown in RedotPay. Without those, support cannot compare the chain event with your account screen cleanly.
Do not send another transfer just because the first one is delayed. Wait for confirmations, check whether the network matches the deposit screen and keep one concise timeline from send time to support contact.
Troubleshooting guide
RedotPay deposit not received TXID: pause retries first and save the error screen, ID, receipt and timeline.
Separate account status, merchant status, payment ID, screenshots and timing before retrying.
Issue table
| Issue check | What it clarifies | Next action |
|---|---|---|
| TXID | The same symptom can come from card, app or merchant status. | Read the exact screen. |
| network | Support needs a timeline, IDs and receipts. | Collect evidence before retrying. |
| confirmations | Some failed payments reverse later. | Wait if the app shows pending. |
| support ticket | Fake support can ask for OTP or card details. | Use official help only. |
Common questions
This issue is easier to fix when evidence is ready before support.
For RedotPay deposit not received TXID, save the error screen, timeline and IDs before you retry or contact support.
For RedotPay deposit not received TXID, save the error screen, timeline and IDs before you retry or contact support.
For RedotPay deposit not received TXID, save the error screen, timeline and IDs before you retry or contact support.
Next useful pages
Move through related missing deposit fixes so evidence, refund and account status stay clear.
Before you continue
Check TXID, network and confirmations, network and confirmation status before support.
Keep screenshots, IDs and timing clear before opening a ticket.
Support links
Official support checks
Use official support only after the exact status, proof and timeline are ready.
FAQ
Read the exact status message. Wait until status, account screen and proof are clear before another attempt.
Use official support after you have payment ID, receipt, screenshots and a short timeline.
Keep IDs, receipts and screenshots together. Another retry can create extra holds, OTP attempts or confusing duplicate records.
Save the exact error text, payment ID, screenshots and a short timeline before another retry.
Not always. If the app shows pending, OTP cooldown, merchant hold or account review, another attempt can make the record harder to explain.
Before support
For RedotPay deposit not received TXID, save screenshots, transaction IDs, merchant receipts and timeline before contacting official support.